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incident.io, based in London, UK, provides an end-to-end platform for modern incident management, equipping fast-moving engineering teams with tools and AI agents to investigate, diagnose, and resolve downtime quickly and stay resilient as they scale. The company has secured over $100 million in venture capital funding, including a $62 million Series B round led by Insight Partners, which valued the company at approximately $400 million. Its SaaS platform has powered more than 250,000 incidents for thousands of customers across various sectors, including prominent names such as Netflix, OpenAI, Airbnb, and Etsy. With a North American office opened in New York in 2022, other key investors include Index Ventures. incident.io was founded in 2020 by Stephen Whitworth, Pete Hamilton, and Chris Evans.
incident.io has raised $97.0M across 3 funding rounds.
incident.io has raised $97.0M in total across 3 funding rounds.
incident.io is an all-in-one AI-powered incident management platform designed for engineering, IT, and operations teams to detect, respond to, and learn from operational disruptions like outages and downtime.[1][2][4] It builds tools for on-call scheduling, real-time incident response, automated workflows, status pages, and AI-driven features such as transcription, diagnostics, and postmortems, serving fast-moving tech companies like Netflix and OpenAI to streamline collaboration via integrations with Slack, Microsoft Teams, and PagerDuty.[1][3][4][7] The platform solves fragmented, chaotic incident processes—replacing clunky tools like spreadsheets and disjointed ticketing—by centralizing communication, reducing response times, and promoting continuous improvement through analytics and after-action reviews.[1][2][5] With $96.2 million in total funding, including a $62 million Series B, and over 250,000 incidents processed, incident.io shows strong growth momentum, with nearly two-thirds of customers adopting its On-call product within a year of launch.[1][2]
Founded in 2021 by Stephen Whitworth, Pete Hamilton, and Chris Evans—former colleagues at Monzo Bank—incident.io emerged from their frustrations with outdated incident management during high-pressure outages, where teams relied on fragmented tools like PagerDuty, spreadsheets, and scattered Slack channels.[1][2][5] Starting from a converted London fire station (with operations now in New York), the company quickly gained traction by building a centralized platform focused on usability and real-time collaboration.[1] Pivotal moments include launching its On-call product in March 2024 as a modern PagerDuty alternative, securing $62 million in Series B funding to fuel AI development, and processing over 250,000 incidents, establishing it as a leader in the space.[1]
incident.io rides the wave of AI-driven DevOps and SRE evolution, addressing the surge in complex, distributed systems where incidents are inevitable but chaos is not—especially as software scales with microservices and global outages impact giants like Netflix.[1][4] Its timing aligns with post-2021 cloud-native growth and AI integration demands, capitalizing on market forces like rising downtime costs (billions annually) and the shift from legacy tools like PagerDuty to unified, intelligent platforms.[1][3] By processing 250,000+ incidents and attracting top adopters, it influences the ecosystem through better transparency, faster resolutions, and a "culture of continuous improvement," setting a new standard for resilient engineering in an era of frequent "things going wrong."[1][2][5]
incident.io is poised to dominate AI-augmented incident management, expanding its AI SRE capabilities, global sales, and engineering hires with recent funding to handle ever-larger scales.[1] Trends like multimodal AI, deeper telemetry integration, and zero-downtime mandates in hyperscale environments will propel it, potentially evolving into a full SRE operating system. As outages persist in AI-powered infrastructures, its influence will grow by making response "calm, collected, and organized"—transforming chaos into a competitive edge, much like how it unified fragmented tools from the Monzo days.[1][5][7]
incident.io has raised $97.0M across 3 funding rounds. Most recently, it raised $62.0M Series B in April 2025.
incident.io has raised $97.0M in total across 3 funding rounds.
incident.io's investors include Insight Partners, Alt Capital, Ansa Capital, Atlassian Ventures, Ballistic Ventures, Bond, Decibel Partners, Felicis Ventures, Founders Fund, Hanabi Capital, LGF, Next47.
