RoundTrip

High-Level Overview

Roundtrip is a Philadelphia-based technology company founded in 2016 that provides a digital transportation marketplace for non-emergency medical transportation (NEMT). Its platform enables healthcare professionals at hospitals, health systems, and health plans to order, track, and manage rides across vehicle types—including rideshare (Lyft/Uber), wheelchair vans, stretcher vans, and ambulances—connecting them to a nationwide network of providers while handling multiple payers like Medicaid, Medicare, and private insurance.[1][3][4][6]

The company solves transportation barriers that cause high patient no-show rates (industry average over 20%), delivering outcomes like under 4% no-shows for partners, streamlined discharges, and centralized workflows via integrations with EHR, CAD, and clinical systems. With $11 million in total funding, including a $1.9 million seed round, Roundtrip has expanded from 15 Northeast states to nearly nationwide coverage, employing around 25 people and generating $7.3 million in revenue.[2][3][6]

Origin Story

Roundtrip was founded in 2016 by CEO Mark Switaj, a Boston College and Georgetown University alum, alongside CTO Ankit Mathur, in Philadelphia's Northern Liberties area (initially at WeWork).[2] The idea emerged from recognizing gaps in healthcare delivery where vulnerable patients missed appointments due to transportation issues, similar to challenges noted by partners like Call the Car's founder.[1][2]

Early traction came via Philly Startup Leader’s 2017 accelerator, a Lyft partnership as its ridesharing provider, and rapid growth to 15 states. A pivotal $1.9 million seed round in 2018 from investors like Ben Franklin Technology Partners fueled sales, marketing, and tech expansion, aiming to double states served and add features like pharmacy stops.[2] This built on integrations and a comprehensive vehicle/payer model distinguishing it from direct patient apps.[1][4]

Core Differentiators

• Comprehensive Vehicle and Payer Support: Handles all NEMT needs in one platform—rideshare, taxis, sedans, wheelchair/stretcher vans, ambulances (BLS/ALS/SCT), with fixed/rotor wing in development—billing Medicaid, Medicare, facilities, or patients seamlessly.[1][4][6]
• Centralized Digital Workflow: No phone calls; care coordinators order/track rides via a portal that auto-assigns preferred providers, uses allow/deny lists, and integrates with EHR/EMR, CAD, and systems like CarePort for efficiency.[1][4]
• Nationwide Provider Network: Connects to regional transport companies without owning vehicles, enabling rapid scaling to nearly every state and partnerships like Dignity Health for faster discharges.[1][4]
• Proven Outcomes and Insights: Reduces no-shows below 4%, frees staff for patient care, and provides ride data analytics for planning, outperforming industry norms.[6]

(Note: Search results reference a separate "RoundTrip LLC" in location tracking tech, but context confirms this healthcare-focused Roundtrip.[5])

Role in the Broader Tech Landscape

Roundtrip rides the digital health logistics wave, addressing NEMT—a $10B+ U.S. market fragmented by manual processes, payer complexity, and access gaps exacerbated by aging populations and post-COVID care backlogs.[1][4] Timing aligns with telehealth growth, value-based care mandates, and insurer focus on reducing no-shows to cut costs (e.g., missed appointments waste billions annually).[6]

Market forces like EMR adoption, rideshare integration (Lyft/Uber), and regulatory pushes for coordinated care favor Roundtrip's API-driven model, which streamlines what was phone/email chaos.[1][2][4] It influences the ecosystem by partnering with health systems/insurers (e.g., Call the Car), enabling data-driven outcomes that boost adherence and lower readmissions, positioning it as a key enabler in patient-centered tech stacks.[1][6]

Quick Take & Future Outlook

Roundtrip's momentum—near-national coverage, integrations, and sub-4% no-show results—poises it for deeper health plan penetration and features like pharmacy/discharge bundles.[2][6] Trends like AI-optimized routing, expanded air transport, and bundled care payments will accelerate growth, potentially doubling revenue amid rising NEMT demand from chronic disease management.[1][4]

As barriers to care digitize, Roundtrip could evolve into a full logistics orchestrator, influencing standards for seamless NEMT in U.S. healthcare and scaling via acquisitions or larger rounds. This cements its role in driving accessible, efficient patient journeys from the high-level platform that started in Philly.