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Notch is a company.
Notch has raised $34.6M across 4 funding rounds.
Key people at Notch.
Notch has raised $34.6M in total across 4 funding rounds.
Notch develops autonomous AI agents that transform customer support operations for businesses. Its core product uses artificial intelligence to resolve inquiries and tickets autonomously, significantly reducing operational costs and enhancing customer satisfaction. The platform provides scalable solutions for complex customer service environments.
Notch was co-founded in May 2021 by Rafael Broshi, CEO, and Elool Jacoby. Their foundational insight identified the trade-off between rapid service and high-quality support. They aimed to eliminate this by harnessing advanced AI to efficiently manage customer interactions, building a new standard for customer experience.
The company's AI solutions serve businesses in eCommerce, SaaS, and gaming. Notch’s vision centers on enabling fully autonomous and highly effective support systems. It empowers organizations to achieve superior efficiency and customer engagement, aspiring to reshape how customer interactions are managed globally.
Key people at Notch.
Notch has raised $34.6M in total across 4 funding rounds.
Notch's investors include Boost VC, Goat Capital, Lightspeed Venture Partners, Patron, Resonado, SOSV, Tribe Capital, Balaji Srinivasan, Casey Neistat, Immad Akhund, Shariq Rizvi, Siqi Chen.
Notch refers to multiple companies across tech sectors, with no single dominant entity. The most prominent tech-focused ones include notch.eco, a carbon accounting SaaS platform serving businesses pursuing Net Zero goals by tracking emissions, optimizing operations, and ensuring GHG protocol compliance.[2] It targets companies of all sizes, solving the problem of accessible, user-friendly sustainability reporting to boost efficiency and profitability.[2] Another key player is Notch (notch.cx), an AI support platform that automates customer service for resolution, reducing costs by 30% while maintaining CSAT, primarily serving Gaming, SaaS, and eCommerce industries.[3] A third is Notch (FF&E procurement platform), a B2B SaaS helping multi-location brands manage furniture, fixtures, and equipment (FF&E) procurement via planning, specification, and inventory tools.[5]
These portfolio-style companies show growth momentum in sustainability (notch.eco), AI automation (notch.cx), and operational efficiency (FF&E Notch), riding digital transformation trends amid regulatory and cost pressures.[2][3][5]
notch.eco was conceptualized by CEO James Napier, passionate about business's role in Net Zero, evolving from CBN Expert into a user-friendly carbon accounting tool; Head of Delivery Phil Rolling brings 20+ years in tech change management across sectors like manufacturing and finance.[2] Notch AI (notch.cx) stems from a mission to build "autonomous support," led by co-founder Rafael Broshi, focusing on real resolution for customers and scalable operations for businesses.[3] The FF&E Notch launched during the COVID-19 pandemic, addressing accelerated digital transformation for multi-location projects in real estate, hospitality, retail, and more, with early emphasis on templated "turnkey" solutions for standard locations.[5]
Notch Software Solutions, based in Zagreb, Croatia, leverages team seniority in regulated sectors like pharma and banking for custom digital products, though specific founding details are unavailable.[1]
These Notch entities ride sustainability mandates (notch.eco aligns with global Net Zero pushes and GHG reporting), AI-driven automation (notch.cx taps CX efficiency amid labor shortages), and digital procurement shifts (FF&E Notch leverages post-COVID hybrid work and expansion).[2][3][5] Timing favors them as regulations like EU CSRD and SEC climate rules demand tools like carbon accounting, while AI adoption surges for cost savings in high-volume support.[2][3] They influence ecosystems by enabling compliance, scalability, and agility—e.g., notch.eco unlocks business growth via emissions insights, notch.cx frees teams for innovation, and FF&E Notch streamlines physical-digital ops convergence.[2][3][5]
Notch companies are poised for expansion: notch.eco will scale with mandatory sustainability reporting; notch.cx via maturing LLMs for deeper autonomy; FF&E Notch amid real estate rebounds.[2][3][5] Trends like AI ubiquity, ESG investing, and supply chain digitization will propel them, potentially consolidating under stronger branding to amplify impact. Their niche solvers position them to thrive, turning regulatory tailwinds into ecosystem leadership—echoing the initial promise of tech unlocking mission-critical value.[1][2][3][5]
Notch has raised $34.6M across 4 funding rounds. Most recently, it raised $8.0M Seed in October 2025.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Oct 1, 2025 | $8.0M Seed | Boost VC, Goat Capital, Lightspeed Venture Partners, Patron, Resonado, SOSV, Tribe Capital, Balaji Srinivasan, Casey Neistat, Immad Akhund, Shariq Rizvi, Siqi Chen | |
| Sep 1, 2025 | $7.0M Seed | Goat Capital, Lightspeed Venture Partners, SOSV, Balaji Srinivasan, Casey Neistat, Shariq Rizvi | |
| Jul 2, 2022 | $7.0M Seed Extension | Lightspeed Venture Partners | Casey Neistat, Nuseir Yassin |
| Apr 24, 2018 | $12.6M Series A | Accomplice | Ameet Shah, MATH Venture Partners, Precursor Ventures |
