Loading organizations...
AI Customer Success Manager that automates onboarding, training, and account growth, scaling personalized post-sales support for SaaS companies.
Berry has raised $2.0M across 1 funding round.
Key people at Berry.
Berry was founded in 2023 by Yan Fu (Founder) and Ann Chan (Founder).
Berry has raised $2.0M in total across 1 funding round.
Based in San Francisco, California, Berry develops an artificial intelligence customer success platform designed to automate client onboarding, product training, and account growth for software-as-a-service companies. The enterprise software system enables technology vendors to scale personalized post-sales support operations without requiring proportional increases in human customer service headcount. By deploying automated workflows, the platform targets business-to-business organizations seeking to maintain high-touch client engagement and retention metrics at a reduced operational cost. The technology functions as a virtual account manager that integrates into existing corporate software ecosystems to monitor user behavior and deliver proactive guidance. The privately held startup currently operates with a core team of eight employees and is actively recruiting to fill an open technical engineering position. Berry was officially established in 2023 by co-founders Ann Chan and Yan Fu.
---
Berry is an AI-powered customer success platform designed for enterprise SaaS companies, enabling them to scale onboarding, training, support, and change management without linearly increasing headcount. The company’s core product is an AI Customer Success Manager (CSM) that automates and personalizes post-sales touchpoints, delivering a “white-glove” experience at scale. Berry serves SaaS organizations struggling to maintain high-touch customer engagement as they grow, solving the problem of resource constraints and inconsistent onboarding. Since its founding in 2023, Berry has rapidly gained traction as a Y Combinator-backed startup, attracting top talent and investment, and is positioned for strong growth in the expanding AI-driven customer success market.
---
Berry was founded in 2023 by Ann Chan and Yan Fu, both based in San Francisco. Ann Chan, the Co-founder & CPO, brings deep experience from Facebook (Meta), where she led user growth and was an early product manager for Meta’s smart AR glasses. She also co-founded a grocery e-commerce startup and began her career as a UX designer. Yan Fu, the other co-founder, complements this with technical and entrepreneurial expertise. The idea for Berry emerged from observing how SaaS companies struggle to scale personalized customer success as they grow—often forced to choose between hiring more humans or sacrificing quality. Berry’s early traction was accelerated by its acceptance into Y Combinator’s Winter 2023 batch, which provided funding, mentorship, and access to a network of investors and founders.
---
---
Berry is riding the wave of generative AI and automation in enterprise SaaS, a trend accelerated by the need for cost efficiency and scalability in customer-facing operations. The timing is critical: as SaaS companies face pressure to improve Net Revenue Retention (NRR) and reduce churn, traditional human-led customer success models are becoming unsustainable. Berry’s solution aligns with the broader shift toward AI-driven operational efficiency, particularly in post-sales functions. By enabling SaaS companies to deliver high-touch experiences at scale, Berry is influencing how startups and enterprises alike think about customer engagement, retention, and growth. Its presence in the Y Combinator ecosystem also positions it to shape best practices in AI-powered customer success.
---
Berry is poised to become a foundational player in the AI-driven customer success space, as more SaaS companies seek to automate and personalize their post-sales journeys. The next phase will likely involve deeper integrations with CRM and analytics platforms, expansion into new verticals, and continued investment in AI capabilities such as predictive churn modeling and proactive customer engagement. As the market for AI-powered customer success tools matures, Berry’s early mover advantage, strong founding team, and YC backing will be key assets. The company’s influence will grow as it sets new standards for how SaaS organizations scale customer success—making the “white-glove” experience accessible to every customer, not just the largest accounts. Berry’s journey reflects the broader transformation of customer success from a human-centric to an AI-augmented function, a shift that will define the next era of SaaS growth.
Key people at Berry.
Berry was founded in 2023 by Yan Fu (Founder) and Ann Chan (Founder).
Berry has raised $2.0M in total across 1 funding round.
Berry's investors include BITKRAFT Ventures, Broadstone, Darling Ventures, eFounders, F-Prime Capital Partners, Iris Capital, Outrun Ventures, Pareto Holdings, Preston-Werner Ventures, Sequoia Capital, Town Hall Ventures, Barry Lunn.
Berry has raised $2.0M across 1 funding round. Most recently, it raised $2.0M Seed in April 2023.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Apr 1, 2023 | $2.0M Seed | BITKRAFT Ventures, Broadstone, Darling Ventures, eFounders, F-Prime Capital Partners, Iris Capital, Outrun Ventures, Pareto Holdings, Preston-Werner Ventures, Sequoia Capital, Town Hall Ventures, Barry Lunn, Guillaume Princen, Ray Nolan, Thibaud Elziere |
